Returns

RETURNS

We hope we are able to help you make the most informed purchase but if you’re looking to return or exchange your order for whatever reason, we're here to help!  

PLEASE NOTE: Due to COVID-19, we are not accepting returns and exchanges at this time. If the item you received was damaged during shipping please contact our customer service team at beauty@bronzednglow.com. 

NON COVID-19 RETURN POLICY: We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit or different product. If the exchange is less than your original purchase amount, the balance can be applied to a store credit or the original payment method. 

Unused items in their original packaging can be returned and a refund will be issued to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final sale and cannot be returned or exchanged.

Return your items using these 7 easy steps:

  1. Log into your account by clicking My account / Register in the top right-hand side of the screen.
  2. You can view any past orders by clicking My orders.
  3. Click View on the right-hand side of the screen.
  4. Click Return items at the bottom of the page to create the return shipment.
  5. Choose the products to return and the quantity.
  6. Give a return reason. Customers can choose a reason and an action or create their own, and then send the return request.
  7. Once we receive your return our team will email you a return shipping label.  

Still have questions regarding your return or exchange? Please contact our team at beauty@bronzednglow.com